What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) measures customer satisfaction — GuestTrack lets you collect NPS feedback from guests directly after check-in.
Net Promoter Score (NPS) is a measurement for customer satisfaction. The score is calculated using the answer to a survey question.
With GuestTrack, businesses can get direct feedback from guests on their experience while visiting.
How It Works
Survey Question
"How likely are you to recommend GuestTrack to your family and friends? (Your feedback is private and anonymous)."
Visitors rate from 1–10:
- 1 = Not at all likely
- 10 = Extremely likely
Analytics Dashboard
The feedback results will be displayed in the Analytics screen.
Survey Switch
You can switch the survey on or off in My Projects > click the pencil icon of a corresponding project.
Benefits
- Customer feedback - Direct satisfaction measurement
- Analytics - Visual dashboard of NPS scores
- Anonymous - Encourages honest feedback
- Toggleable - Turn on/off per project
- Industry standard - Recognized metric for customer satisfaction